Tag Archives: innovation

How I deal with a customer’s critical comments with my development team

AngryTeacher

We are programmed to think criticism means failure

I’ve been running with teams of creative people all my life. As a games dude I have done some really cool things in my career . Making digital stuff is brilliant and getting paid to do it is even better.

But it’s not all been sweetness and light. There have of course been bad days too. Moments when my customer vents badly. He doesn’t like what he has been delivered and he is not afraid to say it.

You’d have thought that was bad enough… But this situation gets worse. Back to the office a debrief of the expectant developers can quickly turn toxic. Wow that’s when the bitching really starts!

Recognise this? Let me tell you how I go about defusing the debriefing. Continue reading How I deal with a customer’s critical comments with my development team